Author: kdub

ETIQUETTE As the receptionist, you always need to remember to have a smile on your face, greet everyone that comes in or goes out of the office, always maintain good posture and a good attitude. You want to make sure your voice is loud and clear. Our goal is to make this visit pleasant for…

The Service Elevator is located near our HR Office/Room next to the Production Room. Action Employees have access to the Service Elevators as the doors are unlocked from inside the office however you need a Fob to enter into our office from the Service Elevator. Vendors with large deliveries will be instructed to use the…

Address for Corporate Office Action Property Management, 2603 Main Street, Suite 500, Irvine, CA 92614 See www.actionlife.com for satellite office addresses Backline # (For Internal use only) 949.450.4399 Change of Address Submitted by h/o through the Resident Portal H/O may also email escrow@actionlife.com CANNOT ACCEPT VERBAL ADDRESS CHANGES Escrow Questions E-mailing escrow@actionlife.com  is the best way…

RECEPTION LOG – Microsoft Edge http://home.actionlife.com/departments/communitycare/Reception/SitePages/Reception%20Home.aspx (This should be set as a home page on Microsoft Edge.) Escrow, Community Care, Assistants and a few Managers have access to log items themselves before delivering to Receptionist however the Receptionist can log ALL items. All items left at the front desk for pick up or that are dropped…

The first thing you always want to do is pull up their address in SnapHOA Management App before accepting their payment to confirm payment is being applied to the correct account and so a receipt can be printed.    Legal/Collection Attorney. Once an account has gone to the attorney they must contact the attorney’s office…

Action’s General Fax #: (949) 450-0303 All faxes sent to our general Fax number are received by the Corporate Receptionist through Outlook in the Corporate Reception email folder. Faxes sent to any other Fax number are not visible to the Corporate Receptionists. Faxes are received as a PDF attached to an email from “Nextiva vFax”…

Various deliveries are made throughout the day. It is important that ALL deliveries are logged in as soon as they are received to ensure the recipients receive them. (See 708 Packages  for details on logging deliveries.) ESCROW Escrow requests are the most common delivery we receive. These deliveries are to be opened and logged (along…

Opening Turn on lights (3 switches by the main doors. They have dimmers so you can dim the main lights a bit but all others should not be dimmed.) Turn on the computer or log in (you should be shutting down your computer at least twice a week). Clock in for the day using ADP.…

The Receptionist is able to accept and sign for all legal documents (including wage garnishments). The person it is intended for does not need to be the one to sign for it (if a signature is required). The signature is just confirmation of delivery and nothing else. Occasionally there will be times will they say…