Action’s General Fax #: (949) 450-0303
All faxes sent to our general Fax number are received by the Corporate Receptionist through Outlook in the Corporate Reception email folder. Faxes sent to any other Fax number are not visible to the Corporate Receptionists.
Faxes are received as a PDF attached to an email from “Nextiva vFax” in the Corporate Reception email inbox.
How to Process:
All faxes received will need to be reviewed and then processed or forwarded to the correct recipient. If you need to forward a fax to someone, please add the name of the HOA and address (if available) to the subject line and in the body of the email simply say:
Hello,
Please see attached fax sent in for you for ______ HOA.
Kind regards,
After completing this step, you will simply move the Fax to the “Completed Faxes” sub folder under the main Corporate Reception email inbox as highlighted in the first screen shot.
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Below is a list of different Faxes we may get and who they go to for your reference:
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Address change (Not the Civil Code 4041 forms): Email addresschange@actionlife.com
Architectural Applications: Email to MAOC@actionlife.com if they are part of the Irvine portfolio, otherwise send to specific manager assistant of the association.
Board of Directors Candidate Statement: Email to MAOC@actionlife.com if they are part of the Irvine portfolio, otherwise send to the specific manager assistant of the association.
Certificate of Liability Insurance: Email to the manager of the association. If there is no HOA listed, then forward to Accounts payable at ap@actionlife.com.
Civil Code 4041 (Address & Rental status form): Email to MAOC@actionlife.com if they are part of the Irvine portfolio, otherwise send to manager assistant of the association.
Confidential Resident Information forms: They go to CPS (not the assistant or manager)
Employment Verification: HR – check Knowledge Base to confirm who in HR specifically
Invoices: E-mail to Manager and CC workorderupdates@actionlife.com in case there is a W/O for it
Lunch & Learns: Kara Nomura knomura@actionlife.com
Non Compliance (such as Hearing notices): Community Manager
Payroll/Wage Garnishment: Erin Ramsey (check knowledge Base to confirm)
Proposals: E-mail to Workorderupdates@actionlife.com (That way if there is a work order associated with it, it will get updated. If not, then we will forward accordingly)
Proxy: Email to MAOC@actionlife.com if they are part of the Irvine portfolio, otherwise send to the specific manager assistant of the association.
Resident Status Form: Email to MAOC@actionlife.com if they are part of the Irvine portfolio, otherwise send to the specific manager assistant of the association.
US Bank Returned Deposited Items: Email to Jonathan Bacon-Liu AND Kevin Flessing
W-9’s: E-mail to the property manager. If HOA is unknown, then please send to ap@actionlife.com
Wire Transfer Faxes: E-mail to Trang Pham
Work Order Updates: Drag fax to the work order updates email inbox
Vendor Inquiries about getting on our vendor list: VendorSmart (Check Knowledge Base)