Hours of Operation
Corporate Irvine Office
- Tuesday & Thursday
- 8:00 AM – 4:00 PM
- Appointment required
Satellite Offices
- Office hours vary by location.
- Refer homeowners to the office listing or verify office hours before advising callers.
- https://www.actionlife.com/find-an-office/
Community Care Call Center
- Monday – Friday
- 7:00 AM – 6:00 PM
After-Hours Community Care
- Saturday & Sunday
- 7:00 AM – 3:30 PM
Calls outside of the Call Center hours get routed to our answering service, Central Communications, unless an Afterhours Community Care Rep is logged in and available. See SOP SOP 305: On-Call for more information.
Department Overview
Community Care consists of a team of Phone Receptionists, Community Care Specialists, Work Order Specialists, Community Care Trainer, Community Care Lead, Work Order Lead, and Community Care Manager.
Community Care serves as the primary point of contact for homeowners, residents, vendors, and business partners contacting Action Property Management.
Incoming calls are automatically routed to the available Community Care Specialist or Phone Receptionist who has been idle the longest.
During periods of high call volume, additional support may be provided by:
- Work Order Specialists
- Community Care Trainer
- Community Care Lead
- Community Care Manager
Community Care Responsibilities:
- We serve as the first point of contact for all incoming phone calls, chats, and emails sent to the Community Care inbox.
- Route inquiries outside the scope of Community Care to the appropriate department or team member.
- Creating, updating, following up on, and closing work orders.
- Answer general Accounts Payable and Accounts Receivable questions.
- Assist homeowners and residents with the Resident Portal.
- Provide information regarding keys, remotes, transponders, fobs, gate cards, and other access devices.
- Program access devices and resident directories for 50+ HOAs.
- Monitoring, prioritizing, and responding to Community Care email inboxes within established time frames:
- Answering general parking permit questions using information provided in the knowledge base.
- Answering general architectural application questions using information provided in the knowledge base