{"id":876,"date":"2018-05-03T16:57:29","date_gmt":"2018-05-04T00:57:29","guid":{"rendered":"https:\/\/wp.actionlife.com\/sopcommunitycare\/?p=876"},"modified":"2021-06-08T07:33:48","modified_gmt":"2021-06-08T15:33:48","slug":"609-how-to-text","status":"publish","type":"post","link":"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/05\/03\/609-how-to-text\/","title":{"rendered":"609: How to Text"},"content":{"rendered":"<p><strong>How to send and receive information via text<\/strong><\/p>\n<p>Community Care has the ability to send and receive texts (including photos) through Google Voice.\u00a0 When texts are received they go to CCPriority@actionlife.com.\u00a0\u00a0Homeowners\/residents\/vendors should <strong><u>not<\/u><\/strong> be encouraged to text.\u00a0 Calls and emails are always the preferred method of communication with homeowners, residents, vendors, and managers. <strong><span style=\"color: #ff0000\">Texting should primarily be used for <u>emergency issues.<\/u><\/span><\/strong><\/p>\n<p>Texts must contain the following information:<\/p>\n<ol>\n<li>Your Name (&#8220;This is Christy in Community Care&#8230;&#8221;)<\/li>\n<li>Property address and\/or work order number (&#8220;This is regarding w\/o #179885&#8230;&#8221;)<\/li>\n<li>Your question clearly stated (&#8220;Scott English needs approval for $595 for a slab leak repair at 85 Willow.\u00a0 Is that approved?&#8221;)<\/li>\n<\/ol>\n<p>When a text is sent to CCPriority the Google Voice website should be checked to see who initiated the text and conversation.\u00a0 That person should be told ASAP that the response was received.\u00a0 If they are not physically present in the department when the text arrives in our CCP email inbox, then anyone in Community Care can take appropriate action.<\/p>\n<p>https:\/\/voice.google.com<\/p>\n<p>Sign in <a href=\"mailto:communitycare@actionlife.com\">communitycare@actionlife.com<\/a><\/p>\n<p>Password:\u00a0 action2603<\/p>\n<p>Community Care Google Voice Phone Number: (714) 767-2560<\/p>\n<p>If Google sends you to an Account recovery message (below) the phone number it is asking for is (951) 295-6450 (Diane Pitcher&#8217;s cell phone).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1937\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/05\/609-account-verification.png\" alt=\"\" width=\"455\" height=\"617\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/05\/609-account-verification.png 455w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/05\/609-account-verification-221x300.png 221w\" sizes=\"auto, (max-width: 455px) 100vw, 455px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to send and receive information via text Community Care has the ability to send and receive texts (including photos) through Google Voice.\u00a0 When texts are received they go to CCPriority@actionlife.com.\u00a0\u00a0Homeowners\/residents\/vendors should not be encouraged to text.\u00a0 Calls and emails are always the preferred method of communication with homeowners, residents, vendors, and managers. Texting should [&hellip;]<\/p>\n","protected":false},"author":180,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,1],"tags":[],"class_list":["post-876","post","type-post","status-publish","format-standard","hentry","category-6-systems","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/users\/180"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/comments?post=876"}],"version-history":[{"count":0,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/876\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/media?parent=876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/categories?post=876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/tags?post=876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}