{"id":380,"date":"2018-01-12T13:12:50","date_gmt":"2018-01-12T21:12:50","guid":{"rendered":"https:\/\/wp.actionlife.com\/sopcommunitycare\/?p=380"},"modified":"2023-07-27T10:57:49","modified_gmt":"2023-07-27T18:57:49","slug":"712-quick-reference","status":"publish","type":"post","link":"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/01\/12\/712-quick-reference\/","title":{"rendered":"712: Quick Reference"},"content":{"rendered":"<p><span style=\"text-decoration: underline\"><strong>Address for Corporate Office<\/strong><\/span><\/p>\n<ul>\n<li>Action Property Management, 2603 Main Street, Suite 500,\u00a0Irvine, CA 92614<\/li>\n<li>See <a href=\"https:\/\/www.actionlife.com\/find-an-office\/\">www.actionlife.com<\/a> for satellite office addresses<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Backline # (For Internal use only)<\/strong><\/span><\/p>\n<ul>\n<li>949.450.4399<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Change of Address<\/strong><\/span><\/p>\n<ul>\n<li>Submitted by h\/o through the Resident Portal<\/li>\n<li>H\/O may also email escrow@actionlife.com<\/li>\n<li>CANNOT ACCEPT VERBAL ADDRESS CHANGES<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Escrow Questions<\/strong><\/span><\/p>\n<ul>\n<li>E-mailing <a href=\"mailto:apmescrow@actionlife.com\">escrow@actionlife.com<\/a>\u00a0 is the best way to get a hold of them.<\/li>\n<li>For final balance inquiries, they are to email <a href=\"mailto:aombalance@Actionlife.com\">escrowbalance@actionlife.com<\/a><\/li>\n<li>Any questions regarding their close of escrow, they are to email <a href=\"mailto:escrowclosings@actionlife.com\">escrowclosings@actionlife.com<\/a><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Main Fax (Faxes received on this number are routed to Corporate Reception)<\/strong><\/span><\/p>\n<ul>\n<li>949.450.0303<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Paging<\/strong><\/span><\/p>\n<ul>\n<li>If a caller is on hold, select the \u201cNew Call\u201d option before paging or else it will drop the holding call.<\/li>\n<li>Press PAGE on the phone.<\/li>\n<li>The phone will ring and then beep.<\/li>\n<li>Use the below script when paging:\n<ul>\n<li>&#8220;First Name, Last Name, Please call extension 2000. First Name, Last Name, Please call extension 2000.&#8221;<\/li>\n<\/ul>\n<\/li>\n<li>Press the release button to hang up.<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Corporate Production Services Reps<\/strong><\/span><\/p>\n<ul>\n<li>Betty Escorcia<\/li>\n<li>Elmer Madrid<\/li>\n<li>Graham Gordon<\/li>\n<li>Jesus Figueroa<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Cash Posting Team<\/strong><\/span><\/p>\n<ul>\n<li>Julie Roberto<\/li>\n<li>Vivian Cantoran<\/li>\n<li>Kevin Flessing (Supervisor)<\/li>\n<li>Jonathan Bacon Liu (Manager)<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Accounts Payable Team<\/strong><\/span><\/p>\n<ul>\n<li>Erica Cantoran (AP Manager)<\/li>\n<li>Jessica Aarons (AP Lead)<\/li>\n<li>Juanita Mata<\/li>\n<li>Khalid Al-Bazzaz<\/li>\n<li>Michael Hernandez (Director of Accounting)<\/li>\n<\/ul>\n<p><strong><span style=\"text-decoration: underline\">Office Security (Contracted by Olen)<\/span><\/strong><\/p>\n<ul>\n<li>949.474.8300<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>Office Maintenance (Contracted by Olen)<\/strong><\/span><\/p>\n<ul>\n<li>949.474.8300<\/li>\n<li>Located on the 1<sup>st<\/sup> floor of the 2603 building (Suite 120)<\/li>\n<li>Property Manager: Steven Martinez: smartinez@olen.com<\/li>\n<li>Assistant Property Manager: Eric Mooney: emooney@olen.com<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline\"><strong>PUBLIC RESTROOM<\/strong><\/span><\/p>\n<p>Action does not have a \u201cpublic\u201d restroom. This building has a public restroom on the 1<sup>st<\/sup> or 11<sup>th<\/sup> floor.<\/p>\n<p>If a homeowner or interviewee (someone that Action has a relationship with) asks to use the restroom we can call someone to escort them to the restroom. If the lobby is empty, we can direct them in the direction of the restroom. Let someone in the back know that someone is using the restroom in the event that the person is unable to find the lobby door upon their return.<\/p>\n<p><strong><u>PARKING VALIDATION<\/u><\/strong><\/p>\n<p>Parking validation request may be faxed and delivered the same day by the property management (Olen). Date stamp the copy given and file in the lower drawer labeled (parking validations)<\/p>\n<p><strong><u>IRON MOUNTAIN<\/u><\/strong><\/p>\n<p>When Iron Mountain comes on <strong>Tuesday<\/strong> he needs to scan our ID card which is located in the top drawer in the tray. Call IT or group chat them to see if there are any outgoing items for Iron Mountain.<\/p>\n<p><strong><u>Action Business Cards: <\/u><\/strong><\/p>\n<p>Business cards are kept in the card holder at the reception desk. Extra cards are kept in the receptionist drawer to restock. If the spare cards run out, please contact Ashley Hazen in HR. Please check Knowledge Base to confirm contact.<\/p>\n<p><strong><u>Action Brochures:<\/u><\/strong><\/p>\n<p>The Brochures at the receptionist desk should be well stocked at ALL times. There are extra brochures kept in the receptionist drawers. If all stock runs out, contact CPS for more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Address for Corporate Office Action Property Management, 2603 Main Street, Suite 500,\u00a0Irvine, CA 92614 See www.actionlife.com for satellite office addresses Backline # (For Internal use only) 949.450.4399 Change of Address Submitted by h\/o through the Resident Portal H\/O may also email escrow@actionlife.com CANNOT ACCEPT VERBAL ADDRESS CHANGES Escrow Questions E-mailing escrow@actionlife.com\u00a0 is the best way [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-380","post","type-post","status-publish","format-standard","hentry","category-7-reception"],"_links":{"self":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/comments?post=380"}],"version-history":[{"count":0,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/380\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/media?parent=380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/categories?post=380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/tags?post=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}