{"id":34,"date":"2018-01-11T10:56:18","date_gmt":"2018-01-11T18:56:18","guid":{"rendered":"https:\/\/wp.actionlife.com\/sopcommunitycare\/?p=34"},"modified":"2026-04-02T13:37:54","modified_gmt":"2026-04-02T21:37:54","slug":"203-call-types","status":"publish","type":"post","link":"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/01\/11\/203-call-types\/","title":{"rendered":"203: Call Types"},"content":{"rendered":"<p><span style=\"color: #000000\" data-darkreader-inline-color=\"\">All incoming calls for the <u>Irvine office<\/u>, all <u>satellite offices<\/u> and <u>Cottonwood Canyon Hills Community Association<\/u> route through the Community Care Department. This is a general list (not exhaustive) of the types of calls handled by each department. The goal of Community Care is to answer 80% of calls without needing to transfer, so every effort should be made to assist the caller before transferring.<\/span><\/p>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Community Care<\/u><\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Common area maintenance (work orders)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Basic homeowner billing questions<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing <a href=\"https:\/\/actionlife.condocerts.com\/resale\">https:\/\/actionlife.condocerts.com\/resale<\/a> for ordering escrow documents<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing <span style=\"text-decoration: underline\">escrow@actionlife.com<\/span> to those requesting information regarding pending litigation against an association<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing <a style=\"color: #000000\" href=\"mailto:escrowbalance@actionlife.com\" data-darkreader-inline-color=\"\">escrow@actionlife.com<\/a> for any non-owner asking for the balance owed on an account at the close of escrow<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing the Insurance Agent\u2019s contact information for both owners and non-owners requesting the Declaration Page of Insurance Coverage for the master insurance policy for each HOA (something often required by the owner\u2019s lender annually)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Directing h\/o&#8217;s to the Resident Portal when they are requesting the Certificate of Liability Insurance (COI) for the insurance policy for each HOA (something often required by the owner\u2019s lender annually) and providing the Insurance Agent&#8217;s contact info if the certificate is not on the Resident Portal<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting homeowners with logging onto their association website and the Resident Portal<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting homeowners by resetting their Resident Portal Password.<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Answering questions about community-wide projects (when information is provided on CC Tab)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing change of billing address instructions to homeowners per civil code which requires the request to be in writing (Resident Portal, <a style=\"color: #000000\" href=\"mailto:communitycare@actionlife.com\" data-darkreader-inline-color=\"\">communitycare@actionlife.com,<\/a>\u00a0or letter sent to Irvine office)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting homeowners with making their request to have late charges or other fees waived (provide manager\u2019s email so request can be presented to the Board for their consideration)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting homeowners with requesting a Payment Plan to get caught up on payments (provide manager\u2019s email AND collections rep email so request can be presented to the Board for their consideration)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing manager&#8217;s email address to request fees or charges be removed that may be due to an Action error<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Requests to have legitimately charged pre-lien or lien fees waived (provide email addresses for Manager and Collections Rep so request can be presented to the Board for their consideration)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing Collection Attorney\u2019s contact info to homeowners in Legal status<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing a ledger of account activity to homeowners<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting HOA vendors with accessing locked areas<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing towing company information for auto retrieval (towing company can provide reason for tow) and manager\u2019s email for towing disputes<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Parking Space # to homeowner (Verify home ownership) if information is on profile<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Directing vendors to register at\u00a0<a href=\"http:\/\/www.getvived.com\/client\/action\">http:\/\/www.getvived.com\/client\/action<\/a> when they are interested in providing services to an association we manage<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Vendor calls requesting status on payment (use Invoices Dashboard)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing key (and other access device) ordering information for devices that are distributed in the Irvine Office ONLY (calls for other regions are transferred to person listed on profile or MA)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing Move-In Coordination email address (or occasionally transferring call)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting homeowners with obtaining architectural applications (by directing them to Resident Portal)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing the association\u2019s expected review period for Architectural applications<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Provide date of next board meeting by checking profile and verifying on Board Meeting Calendar<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Put homeowner who are looking for a new management company in touch with our New Business Development Team<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing information given on the Welcome Letter sent to new association homeowners that Action has just begun to manage (located on Community Care Tab &gt; Accounting)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Provide h\/o&#8217;s or employees with the phone number for IT (949) 361-3257 (# on CC Cheat Sheet) for any issues that arise when IT is out of the office<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Providing email address for Administrative &#8211; (Corporate) individual that coordinates vendor Meet &amp; Greet (please email, no calls)<\/span><\/li>\n<li>FHA Approval (check the profile for information first and the FHA notice on the CCare Tab before transferring to Manager)<\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Manager Assistant (also see <a style=\"color: #000000\" href=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/01\/11\/209-manager-assistant-calls\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-darkreader-inline-color=\"\">SOP &#8211; 209 Manager Assistant Calls<\/a>\u00a0for more details)<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See SnapHOA Management App for assigned MA<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Architectural application processing (including satellite dish questions)<\/span>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Exception<\/u>: Manager takes the call when there is a dispute over the rejection of an application<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Parking \u2013 permits, safe listing, guest permits, etc.<\/span>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Exception<\/u>: Check profile first under \u201cPatrol\u201d or \u201cParking\u201d since sometimes residents must contact the patrol service <span style=\"text-decoration: underline\">directly,<\/span> instead of going through the Manager Assistant<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Exception: <span style=\"text-decoration: underline\">Towing<\/span> complaints go to the Manager (However the manager will need everything in writing, therefore you should first request that they send an email to the manager requesting reimbursement, along with any receipts; however, if they are adamant about speaking to someone then the call would go to a manager.)<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Parking Space # to homeowner (verify homeownership) ( Assistants don&#8217;t always have the parking space number therefore check with the appropriate assistant to see if they have the information; if not, the call may need to go to the manager)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Reservations \u2013 clubhouse \/ facilities<\/span>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Exception<\/u>: Check profile first before transferring call \u2013 occasionally another individual handles this responsibility. Some regions only accept reservation requests via e-mail.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Status of deposit return for Clubhouse \/ Architectural<\/span>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Exception<\/u>: Check profile first before transferring call \u2013 occasionally another individual handles this responsibility<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Exterior Paint Colors<\/span>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Interior Paint colors \u2013 refer caller to builder on profile<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Community Managers<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See SnapHOA Management App for assigned manager<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Explanation of increase in dues or other questions about the HOA budget (check Community Care &gt; Accounting first for information)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Owner account adjustments due to Action\u2019s error (email preferred)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Non-compliance questions\/feedback\u00a0<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Notice of Hearing<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">CC&amp;R\/Rules and Regulations questions<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Board Members asking for manager<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Towing disputes (Must be in writing only)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Voting\/Ballot questions<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">If owners wish to receive a copy of any documents for the community that is not available to the owner on Resident Portal they may email manager<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Community-wide projects (if no information been posted on Community Care tab)<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Regional Manager<\/u>\u00a0<\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See SnapHOA Management App for assigned Regional Mgr<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Escalated Manager calls (if caller is upset with the manager\/will not speak to the manager or Mgr Assistant) or Emergency calls when Manager is not available<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Board members asking for <span data-darkreader-inline-color=\"\">Regional <\/span>Manager<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting &#8211; Accounts Payable<\/u><\/span><\/h2>\n<h2><span style=\"font-size: inherit;color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Escalated A\/P calls to Lead (warm transfer)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Void\/Reissue checks to vendors (email preferred or warm transfer to Lead)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Confirm cleared vendor checks (warm transfer to Lead)<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting &#8211; HOA Staff Accounting<\/u>\u00a0<\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See SnapHOA Management App for assigned Staff Accountant<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Banking Institutions calling regarding a specific HOA&#8217;s banking matters<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Budget creation questions (from managers and board members)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Questions about financial statement presentations (from managers)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Developer billing<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">HOA Tax return processing<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">HOA audits<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Non-Owner payments to the Association<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting &#8211; Accounts Receivable Billing<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Special Assessment questions that cannot be answered with information on Community Care tab (including balance owed on any account with Special Assessment)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Late charge processing<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assessment coupon books (questions that cannot be answered by Community Care)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assessment statements (questions that cannot be answered by Community Care)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assessment e-statements<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">ACH (Recurring Auto\/Pay) Processing (questions that cannot be answered by Community Care)<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting -Collections<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See SnapHOA Management App for assigned Staff Accountant<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Lien or Pre-Lien H\/O questions if Community Care cannot assist (email preferred)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Assisting owners in &#8220;Legal&#8221; status if Collection attorney is unresponsive.<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting -Cash Posting<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">General A\/R questions or procedural questions which cannot be answered by Community Care &#8211; Community Care should only be answering basic questions (email preferred)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Owner requests for break down of account charges (prefer email)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Research of cashed check not credited to h\/o&#8217;s account (h\/o required to provide front and back copy of check or transaction number for paperless checks)<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting &#8211; Corporate<\/u><\/span><\/h2>\n<h2><span style=\"font-size: inherit;color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info or sort EIO by &#8220;Corporate Accounting&#8221; group<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Vendors working for Action Property Management (not an association) requesting status on payment<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Action employees mileage\/expense reimbursement<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Accounting &#8211; Escrow<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Sort EIO by &#8220;Escrow&#8221; group for staffing info<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Answering questions regarding documents already paid for and received<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Calls for status on ordered documents that are not on CCare Tab.<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Escrow calls that cannot be answered by Community Care -callers should always be asked whenever possible to communicate by email<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Human Resources<\/u> <\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info or sort EIO by &#8220;HR&#8221; group<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Employee Benefits<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Injury on the Job\/Workplace Safety<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Timesheet Processing<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Payroll<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">ADP log in<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Recruiting<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Employment Verification\/General Inquiries<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Corporate Production Services (CPS)<\/u><\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Mass Mailers (processed and mailed from Irvine office)<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Association Envelopes<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Courier Services<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Records Storage<\/span>\n<div><\/div>\n<div>If someone calls in from FedEx, UPS, GSO, etc or MAYBE even an action employee looking for CPS (mail room) they are to be Warm Transferred to Betty Escorcia. If she is not available, read the static comment in her EIO. The 4 additional back ups in order are: Josh Heu, Elmer Madrid, Graham Gordon, &amp; then Jesus Figuerora.<\/div>\n<div><\/div>\n<\/li>\n<\/ul>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\"><u>Administrative &#8211; Corporate<\/u><\/span><\/h2>\n<h2><span style=\"color: #000000\" data-darkreader-inline-color=\"\">See Knowledge Base for staffing info<\/span><\/h2>\n<ul>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Irvine facility maintenance<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Office supplies<\/span><\/li>\n<li><span style=\"color: #000000\" data-darkreader-inline-color=\"\">Business cards<\/span><\/li>\n<li>Vendor Meet &amp; Greet<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>All incoming calls for the Irvine office, all satellite offices and Cottonwood Canyon Hills Community Association route through the Community Care Department. This is a general list (not exhaustive) of the types of calls handled by each department. The goal of Community Care is to answer 80% of calls without needing to transfer, so every [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-34","post","type-post","status-publish","format-standard","hentry","category-2-answering-the-call"],"_links":{"self":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":0,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/categories?post=34"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/tags?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}