{"id":273,"date":"2018-01-12T11:17:13","date_gmt":"2018-01-12T19:17:13","guid":{"rendered":"https:\/\/wp.actionlife.com\/sopcommunitycare\/?p=273"},"modified":"2024-05-10T15:29:49","modified_gmt":"2024-05-10T23:29:49","slug":"600-eio-board","status":"publish","type":"post","link":"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/01\/12\/600-eio-board\/","title":{"rendered":"600: EIO Board"},"content":{"rendered":"<ul>\n<li>Overview<\/li>\n<li>Opening EIO\/ Signing in as another Rep<\/li>\n<li>Closing the EIO Board<\/li>\n<li>Opening the EIO Board after it has been Closed<\/li>\n<li>To Change Your Status<\/li>\n<li>To Change Another Team Member&#8217;s Status<\/li>\n<li>Future Status<\/li>\n<li>To View the Status of any Employee<\/li>\n<li>Chatting<\/li>\n<li>Group Chat<\/li>\n<li>EIO Cheat Sheet<\/li>\n<\/ul>\n<p><strong><span style=\"text-decoration: underline\">OVERVIEW<\/span><\/strong><\/p>\n<p>EIO stands for Electronic In\/Out.\u00a0 It is the program used to determine availability of corporate and satellite staff members at any given time.\u00a0 The EIO Board is a great tool that allows quick and efficient communication.<\/p>\n<p><strong><span style=\"text-decoration: underline\">How to Access EIO?<\/span><\/strong><\/p>\n<p>To access EIO, first login to your SnapHOA account at mgmt.snaphoa.com. Once logged in, click the EIO icon located in the top left menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3261\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_41_07-EIO-Board-Management-App.png\" alt=\"\" width=\"537\" height=\"55\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_41_07-EIO-Board-Management-App.png 537w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_41_07-EIO-Board-Management-App-300x31.png 300w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/><\/p>\n<p>PLEASE NOTE: All staff shall update EIO for break\/lunch periods, meetings, vacation\/sick time off, or other periods of time they are unavailable.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3260 size-full\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App.png\" alt=\"\" width=\"1611\" height=\"938\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App.png 1611w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App-300x175.png 300w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App-1024x596.png 1024w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App-768x447.png 768w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-10_39_44-EIO-Board-Management-App-1536x894.png 1536w\" sizes=\"auto, (max-width: 1611px) 100vw, 1611px\" \/><\/p>\n<p><strong><u>How do I use EIO?<\/u><\/strong><\/p>\n<p>Once EIO loads, you will see a screen similar to what is shown below. There are several key items to highlight.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3263\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-15_13_58-EIO-Board-Management-App.png\" alt=\"\" width=\"1430\" height=\"585\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-15_13_58-EIO-Board-Management-App.png 1430w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-15_13_58-EIO-Board-Management-App-300x123.png 300w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-15_13_58-EIO-Board-Management-App-1024x419.png 1024w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/2024-05-10-15_13_58-EIO-Board-Management-App-768x314.png 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/p>\n<ol>\n<li>This is where you will go to update your EIO status.<\/li>\n<li>This section will show you a condensed view of specific departments so it is easier to find the team member you are searching for.<\/li>\n<li>This is an example of all team member statuses. Here you can see what status they are in as well as other important information.<\/li>\n<li>This will tell you what the team members current status is (which will always match the color)<\/li>\n<li>This will show you the last time the status was updated.<\/li>\n<li>Some team members have static comments that are always present.<\/li>\n<li>This is where you can toggle a compact view so you can view more team members with less information.<\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline\"><strong>How do I update my EIO status?<\/strong><\/span><\/p>\n<p>There are several ways you can update your EIO status. The fastest way is to click your name in the top right corner of SnapHOA and then choose \u201cUpdate EIO\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3265\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual.jpg\" alt=\"\" width=\"405\" height=\"489\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual.jpg 405w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-248x300.jpg 248w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/p>\n<p>You can also go to \u201cMy Profile\u201d. Once in your profile, you can click the pencil in the EIO section on the right side of your profile.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3266\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1.jpg\" alt=\"\" width=\"862\" height=\"471\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1.jpg 862w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1-300x164.jpg 300w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1-768x420.jpg 768w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/p>\n<p>Either of these options will take you to the below area where you can update your status.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-3267\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-2.jpg\" alt=\"\" width=\"427\" height=\"533\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-2.jpg 732w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-2-241x300.jpg 241w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/p>\n<p>There are several options you can choose from here:<\/p>\n<ul>\n<li>Change your status<\/li>\n<li>Set your returning date and time manually<\/li>\n<li>Use the quick pick, which allows you to choose 30 minutes or 1 hour from now.<\/li>\n<li>You may have My Buttons which are custom options.<\/li>\n<li>You can add comments that will be visible to everyone at Action.<\/li>\n<li>Once you have modified your status, click the yellow update button to publish your change.<\/li>\n<\/ul>\n<p><strong><u>TO CHANGE ANOTHER TEAM MEMBER&#8217;S STATUS<\/u><\/strong><\/p>\n<p>If you are asked to update someone else&#8217;s EIO status, click on their name. This will bring you to their Team Member Profile.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3266\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1.jpg\" alt=\"\" width=\"862\" height=\"471\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1.jpg 862w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1-300x164.jpg 300w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Manual-1-768x420.jpg 768w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/p>\n<p>Using the yellow Edit button, select the proper status, select the return time, and add any comments if necessary.<\/p>\n<p><strong><u>EIO CHEAT SHEET<\/u><\/strong><\/p>\n<p>The EIO Cheat Sheet explains how calls should be handled in relationship to the selected status. Click here to get a copy of the <a href=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/2018\/01\/12\/eio-cheat-sheet\/\" target=\"_blank\" rel=\"noopener noreferrer\">EIO CHEAT SHEET<\/a> on one page for reference or see below.<\/p>\n<p><a href=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-274\" src=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14.jpg\" alt=\"\" width=\"2354\" height=\"1828\" srcset=\"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14.jpg 2354w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14-300x233.jpg 300w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14-768x596.jpg 768w, https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-content\/uploads\/sites\/180\/2018\/01\/EIO-Cheatsheet-2015-09-14-1024x795.jpg 1024w\" sizes=\"auto, (max-width: 2354px) 100vw, 2354px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Opening EIO\/ Signing in as another Rep Closing the EIO Board Opening the EIO Board after it has been Closed To Change Your Status To Change Another Team Member&#8217;s Status Future Status To View the Status of any Employee Chatting Group Chat EIO Cheat Sheet OVERVIEW EIO stands for Electronic In\/Out.\u00a0 It is the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-273","post","type-post","status-publish","format-standard","hentry","category-6-systems"],"_links":{"self":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/comments?post=273"}],"version-history":[{"count":0,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/posts\/273\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/media?parent=273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/categories?post=273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.actionlife.com\/sopcommunitycare\/wp-json\/wp\/v2\/tags?post=273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}