SOP – Community Care

Tag: hello

  • 206: Call Screening

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    by

    kdub
    in

    WARM TRANSFER VS. COLD TRANSFER WARM TRANSFER – HOW CALLS FOR THE OWNER OF ACTION Warm Transfer vs. Cold Transfer For various reasons, calls for some Action employees should be announced to them before transferring. This is referred to as “warm transferring.” Cold transferring is simply sending a call to an extension without announcement. All…