Category: (10) Access Device Distribution/Programming
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1004: Entering Keys/Devices in “Access Control”
All keys and any access devices must be entered in the Access Control section in SnapHOA Management App under the address. The reason why we do this is because at the end of each month, a report is ran to count up all the keys and devices that were processed so that Action could possibly…
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1003: Handling Programming Requests for CC
There are different ways we receive a programming request: Email, Phone, Chat, Mail, and in person. Certain information and steps must be followed to ensure we properly complete the request. Directory/Intercom Programming Work Orders Device Programming Work Orders (Fob, Card, Remote, Transponder, Access Card) Re-Programming Work Orders Directory/Intercom Programming Work Orders ***Please advise resident that…
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Programming Outline Templates
Check common area work orders to ensure there are no issues with programming/gates that we may need to advise the caller about. Always check profile to confirm who handles programming as it is not always Community Care. Advise every Owner/Resident that programming will take 1-2 business days. Only the H/O on title can make the request…
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1001: Key/Access Device Distribution Checklist
Keys/Fobs/Clickers/Transponders/Gate Cards/Access Cards/Remotes If the Homeowner wants the device mailed to them: **(If devices are in a satellite office, please send request to MA to handle) CONFIRM OWNERSHIP: Only H/o’s can purchase devices –look up address in the SnapHOA Management App first. Unless the profile prohibits, others may purchase with owner’s written permission only. If…
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701: Key/Device Distribution
KEY/DEVICE INVENTORY WHO PROCESSES REQUESTS HOW TO HANDLE A NEW REQUEST FOR A KEY/DEVICE INSTRUCTIONS FOR RECEPTIONIST: PROCESSING A REQUEST VENDOR REQUESTS KEY/DEVICE INVENTORY It is important we always establish where Inventory is kept in order to know how to proceed. In order to do this, you will need to check the profile. If Inventory…