Check common area work orders to ensure there are no issues with programming/gates that we may need to advise the caller about. Always check profile to confirm who handles programming as it is not always Community Care. Advise every Owner/Resident that programming will take 1-2 business days. Only the H/O on title can make the request (unless authorized by owner). Carbon Copy workorderspecialists@actionlife.com on all Rush programming work orders.
Directory Programming Outline
Request:
- Name to be programmed: Last name, first name initial of the name needed to be programmed into the directory
- Phone number including area code of the phone number needed to be programmed.
- If there is a form that was submitted, please state that on the work order and include all information on the work order from the form such as vehicle information, contact information, payment information if they had to pay, etc.
- Provide any other important details for the programming team.
**Under the Notes – We MUST include the following (make sure the visibility settings are only set to Team Member):
Homeowner(s) Name:
Tenant(s) Name:
Previous Homeowner:
Device Programming Outline
Request:
- Type of device (Fob, remote, transponder, access card, etc) and the device # that needs to be programmed. If homeowner is unsure of the device #, please include ALL numbers listed on the device.
- Provide any other important details.
For requests that are mailed in, follow the above and include the following:
- If the request for a device was mailed in with payment, please state/confirm payment was received and include payment information.
- Include type of device(s) the homeowner purchased that need to be mailed out and/or programmed or what type of device(s) you mailed out.
- Specify if it was already mailed.
**Under the Notes – We MUST include the following (make sure the visibility settings are only set to Team Member):
Homeowner(s) Name:
Tenant(s) Name:
Previous Homeowner:
Re-Programming Directory Programming Outline
Request:
- How name is programmed in the directory: Last name, first name initial
- Phone number including area code that is programmed.
- What location are they experiencing the issue if multiple intercoms.
- What happens when a guest tries calling them from the intercom? What Error Message?
- What happens when they hit “9” on their phone to let their guest in?
- Any other homeowner’s that they know of experiencing the same problem?
**Under the Notes – We MUST include the following (make sure the visibility settings are only set to Team Member):
Homeowner(s) Name:
Tenant(s) Name:
Previous Homeowner:
Re-Programming Device Programming Outline
Request:
- Device # that is not working (provide all numbers if the H/O is not sure which numbers we need)
- What happens when they try to use the device?
- Is there a light on the device that turns on? (If light is not turning on, it’s an issue with the battery. They need to replace and test it again)
- Is it only at one specific location or at all locations?
- When did this problem start?
- Any other homeowner’s that they know of experiencing the same problem?
**Under the Notes – We MUST include the following (make sure the visibility settings are only set to Team Member):
Homeowner(s) Name:
Tenant(s) Name:
Previous Homeowner: