Anytime you will be absent or late, you must provide as much notice as possible. Do not wait until the last minute or let us know after your start time. Even if it’s the night before or the middle of the night. We need as much notice to adjust other schedules and make other arrangements if necessary.
Please save the following phone numbers for the Community Care Management Team on your cell phone and text all three via WhatsApp to start a group chat. You can simply say “Hello this is ______ and this is my phone number.”
- Community Care Lead, Walter Ellis: +1 (626) 825-3540
- Work Order Lead, Victor Enriquez: +52 55-2471-4097
- Community Care Manager, Liz Garcia: +1 (714) 404-1501
Note: you MUST include the country code.
(PLEASE SAVE ALL THREE NUMBERS IN YOUR CELL AND SEND A GROUP TEXT VIA WHATSAPP INTRODUCING YOURSELF RIGHT NOW IF YOU HAVE NOT ALREADY. MESSAGE YOUR TRAINER ONCE YOU HAVE COMPLETED THIS STEP, OR IF YOU HAVE ANY QUESTIONS OR CONCERNS.)
ABSENCE
If for whatever reason you are not able to make it to work for your shift, please send a message to the group chat in WhatsApp to let us know and provide as much notice as possible. It does not matter what time it is, please send the message as soon as you know you will not be able to make it. We should never receive a message right at the start of your shift or after unless it’s a very special circumstances of course. DO NOT MESSAGE US THROUGH SLACK when calling off.
- Your agency may require you to provide a doctor’s note for any call offs so you can always provide that the following day to your lead. On our end (Action), we require a doctor’s note when you call off for three (3) consecutive days.
- Make sure you are also notifying your agency and following any other steps they may have provided for you.
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California-based team:
It is your responsibility upon the day of your return to enter your time off request in ADP. Even if you have no paid time available, a request must be made. Time off must be requested through ADP absolutely no later than 10am on the Monday following the close of the pay period. Failure to follow this procedure may lead to disciplinary action up to and including suspension pending further investigation. See the Employee Handbook in ADP for more information, including but not limited to the “Attendance Disciplinary Schedule.”
**Remember to always submit your time in ADP first thing the following morning you are in.**
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TARDINESS
Every team member is responsible for completing their full 8 hours. Although we understand that issues may come up last minute that may cause you to be late, it should be rare. Anytime something comes up where you will be late to your shift, please message your lead and me in the group chat in WhatsApp so we are aware and provide an ETA.
If you are more than 6, but less than 20 minutes late:
- Email your Lead as soon as possible after your arrival to explain why you were late.
If you are going to be more than 20 minutes late:
- Text your Community Care Lead or anyone on the management team explaining the reason for your late arrival.
CC CALENDAR
**This is where I am going to have you go into your outlook to add the department calendar. Click on your calendar icon, click on add calendar, and the calendar you will add is called “Calendar – Community Care”. It can take a minute to all load all the contents once add it. If you have issues adding this calendar, please reach out to your trainer immediately.
The CC Calendar will show everyone’s time off requests and scheduled adjustments. You will need to check this calendar anytime you are wanting to request time off, make up time, and for any schedule adjustment.
- For the CC Inbound team (including those who cover emails and chats) – 2 Max requests allowed per day. If you see 2 listed, we will not be able to approve your request.
- For the WOS team – 2 Max requests allowed per day. If you see 2 listed, we will not be able to approve your request.
This means we can have 4 people total but 2 is the max in each team (can exclude team leads).
IMPORTANT: We will only allow 1 request the business day after a holiday.
MAKE UP TIME REQUESTS
Team members have the option to make up time that has been missed if the make up time is completed within the same work week it was missed. Please note that make up time is NOT an option when a full day is missed. Make Up time is only meant for when a portion of a working day is missed due to a scheduled personal obligation or power/internet outages. If scheduled, please make sure you check the calendar before making your request. ALL make up time requests MUST be submitted in writing via email (outlook) to your lead. There used to be a form but there is no longer a form required (unless you were hired through Action and not an agency).
IMPORTANT: Submit your request with as much notice as possible and remember to NOT chat your request and to email only. If your lead is off, you may include me in the request.
SCHEDULE ADJUSTMENTS
If you ever need to adjust your schedule to come in earlier/later or leave earlier/later, you will need to check the team calendar to make sure the request can be made. If it can, please email your lead via Outlook (DO NOT CHAT IT) and submit your request.
IMPORTANT: Please make sure you are providing as much notice as possible. We are getting a lot of last-minute requests lately and although we understand sometimes things come up, please do your best to provide the 2 weeks’ notice that is normally required.
TIME OFF/VACATION REQUESTS
A 2-week notice is required when submitted a request for a day off. Again, we understand that a last-minute request may come in, but it should be rare and not the norm. The first thing you will need to do is check the CC Calendar to ensure you are able to request the day off and of course ensure you have the time accumulated on your end to take the time off. Once you have established you have the time and can request the day off based on the calendar, please email your lead with your request (DO NOT CHAT IT). We will always do our best to approve every request we receive but we do need to take the needs of the department at that time.
- Requests can be submitted no more than 6 months in advance. The more notice you provide, the higher the chance we will be able to approve your request.
- We will review requests on a first come first serve basis and will take into consideration if you have the time accumulated and history of the requests date(s) to give others a fair chance as well.
- If we happen to get multiple requests for the same day, to make it fair we will use a program that randomly selects the approved team member(s). We will of course let you know before hand when we do this.
- For the CC Inbound team (including those who cover emails and chats) – 2 Max requests allowed per day. If you see 2 listed, we will not be able to approve your request.
- For the WOS team – 2 Max requests allowed per day. If you see 2 listed, we will not be able to approve your request.
This means we can have 4 people total but 2 is the max in each team (can exclude team leads).
IMPORTANT: We will only allow 1 request the business day after a holiday.