SOP – Community Care

607: How to Fax (no work orders)

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by

kdub
in

Sending Faxes via E-mail through Outlook (No work orders)

  1. Open a new e-mail message.
  2. Attach the document that you are trying to fax to the e-mail.
  3. Send from workorderupdates@actionlife.com.
  4. In the “To” field, enter “1”, the fax number, and add “@nextivafax.com” at the end.
    • Example: 19491234567@nextivafax.com
  5. In the subject line enter the HOA Name, property address, and a brief description of what you are faxing.
    • Example: Cobblestone/169 Cherrybrook / Directory Form
    • This will make it easier for you to find the fax in your Sent folder.
  6. Delete EVERYTHING in the body of the email including the the signature. The body of the email should be completely blank! DO NOT FORGET TO DELETE!
  7. Click Send.

[Internal note:  The phone number for the work order update fax line is 949-449-2160]

Other Features

  • WorkOrderUpdates will only receive an email notification if the outgoing fax fails to reach its recipient.

See SOP 602: Management App for instructions on how to fax work orders through the Management App.