Look Up is Community Care’s resource to look up any information for any Association. The link for Look Up is http://lookup.actionlife.com/. You will see that every Association is color coded. This is a quick reference for Community Care to be able to know how any maintenance issues are to be handled.
- Red = Community Care does not open or follow up on work orders.
- Yellow = See special instruction on the profile for work order handling. You must open the profile and read these instructions.
- Green= CC opens and follows up on work orders.
Type in any Association’s name in the search bar on the right and any Association that is affiliate with that name will appear on the left side of the screen.
Master Associations will be in blue italics. Next to the association in light gray letters will appear any nicknames for the property or other associations affiliated with the association you typed in (such as sub-associations, or cost centers).
On the left of the screen, click on the Association’s name once to bring up the quick reference information for that Association (which will appear on the right of the screen). There you will see additional information about any master or sub-associations affiliated with the property.
If the association has a website specifically for their association, a link to that website will be on the right. If it is an association that has 24 hour on site staff, it will have the front desk phone number.
The names of the Manager, Sr. Manager, Manager’s Assist, etc. are displayed. The current status (In, Home, Sick, etc.) of each of these people can be obtained by hovering over their name. Their status will appear to the left of their name. The association’s Fiscal Year End is also displayed along with the region the property is located in.
Notices sent to the homeowners, information about community wide projects/activities, and accounting information are posted in the “Accounting” or “Notices” sections:
Lookup also contains the names and contact information for the current board and committee members and a list of the most recent Escrow document orders. Community Care can provide status on Escrow orders by hovering over the order. The date the order was placed will appear along with the expected due date and a list of items ordered.
Click on the name of the Association in the yellow column to open the Association’s profile.
The profile is an Excel spreadsheet that basically contains general information about the association, a list of vendors used, and a list of maintenance items covered by the association. Most of the information used by Community Care is on the Vendor Tab(s) and on the Customer Service Tab. However, this may vary from association to association. You must be careful to look at all of the tabs available when looking for information. The profile must be checked before opening any work order.
