Keys/Fobs/Clickers/Transponders/Gate Cards/Access Cards/Remotes
If the Homeowner wants the device mailed to them:
**(If devices are in a satellite office, please send request to MA to handle)
- CONFIRM OWNERSHIP: Only H/o’s can purchase devices –look up address in the SnapHOA Management App first. Unless the profile prohibits, others may purchase with owner’s written permission only.
- If the Owner has recently purchased a property but is not listed in management app, or is not listed in management app for any other reason, they CAN still purchase a device. They must provide proof of ownership (a deed/title to the property listing them as an owner).
- PROFILE: Check for price and distribution info including any form that may need to be filled out.
- NON-OWNERS: H/O’s written authorization is required. The written authorization must name the non-owner by name. It can be an email from the H/O to Community Care, a signed letter mailed to Corporate(Irvine), or hand carried in by the non-owner (no texts). The permission should be scanned and saved under “Attachments” in the SnapHOA Management App. A detailed note will also need to be added to the notes section under the homeowner’s account.
- CHECK PAYABLE TO ASSOCIATION: NOT payable to Action.
- NO CASH OR CREDIT: No credit cards or cash. Check or money order only.
- PROVIDE ORDERING ADDRESS: Irvine address for all Irvine Region properties. Transfer requests for other regions to the appropriate Manager Assistant to provide all device info.
- CERTIFIED MAILING FEE: Payment must include $5.00 (if no other amount is listed on the profile) for the certified mailing fee. We do not send through regular mail.
- DEVICE DELIVERY ADDRESS: Owner must supply the address we should mail the device to.
- CHECK INVENTORY (IRVINE OFFICE ONLY): Check Key Log and call or chat Receptionist to confirm if necessary.
REQUESTS ARE NOT PROCESSED UNTIL ALL APPLICABLE DOCUMENTS AND PAYMENT AND ARE RECIEVED
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If the Homeowner wants to come in to pick up the device:
(If keys/devices are in a satellite office, please transfer the call to the Asst. to handle)
- CONFIRM OWNERSHIP: Only H/o’s can purchase devices –look up address in the SnapHOA Management App first. Unless the profile prohibits, others may purchase with owner’s written permission only.
- If the Owner has recently purchased a property but is not listed in management app, or is not listed in management app for any other reason, they CAN still purchase a device. They must provide proof of ownership (a deed/title to the property listing them as an owner).
- PROFILE: Check for price and distribution info including any form that may need to be filled out.
- NON-OWNERS: H/O’s written authorization is required. The written authorization must name the non-owner by name. It can be an email from the H/O to Community Care, a signed letter mailed to Corporate(Irvine), or hand carried in by the non-owner (no texts). The permission should be scanned and saved under “Attachments” in the SnapHOA Management App. A detailed note will also need to be added to the notes section under the homeowner’s account.
- PHOTO ID: Must be presented by all owners and non-owners.
- NO CASH OR CREDIT: No credit cards or cash. Check or money order only.
- PAYABLE TO ASSOCIATION: NOT payable to Action.
- CHECK INVENTORY (IRVINE OFFICE ONLY): Check Key Log and call or chat Receptionist (ext 2000) to confirm if necessary.
- PROGRAMMING DELAY: Advise anyone who is purchasing a device that must be programmed that it may take up to 2 business days for the programming to be completed.
- PROVIDE OFFICE HOURS: Monday-Friday 8:30am-4:30pm
REQUESTS ARE NOT PROCESSED UNTIL ALL APPLICABLE DOCUMENTS AND PAYMENT ARE RECIEVED