GENERAL INFO
ONLINE PAYMENTS
ERRORS AND PROCESSING ISSUES
GENERAL INFO:
Payabli is a 3rd party vendor that securely processes homeowner payment online through the Resident Portal.
If a homeowner has not been on the Resident Portal to set up their secure account for the first time, an email can be sent to them to invite them to the Resident Portal. See SOP 1100 for instructions for helping homeowners log onto the Resident Portal for the first time or to reset their password on an existing account.
ONLINE PAYMENTS THRU RESIDENT PORTAL (processed by Payabli):
1. One-time payment via e-check
2. One-time payment via Card – Debit or Credit Card (Visa, Mastercard, Discover, & American Express)
3. Recurring auto payments via checking (owner may select any day between the 1st and 15th). *Auto Pay takes 1 full business day to finish setting up.
4. Recurring auto payments via Card – Debit or Credit Card (owner may select any day between the 1st and 15th). *Auto Pay takes 1 business day to finish setting up.
Note that fees may apply for any of these payments. The fees are listed on the SnapHOA Management App Association Dashboard as well as above the homeowner’s ledger.
Scheduled payments and one time payments are documented in the “Payment History” immediately after the homeowner processes the payment. However, the payment will not post to the homeowner’s ledger/ Account History for (2) business days (but once posted will indicate the date that the payment was actually made, not the date it posted). Also, if a payment via e-check is made and later it is discovered that it cannot be processed due to incorrect account number, insufficient funds, etc., the homeowner will be notified in 2-3 business days.
If the owner signs up for recurring auto payments it will say, “Scheduled” in the “Recurring Payment” section and it will display the date of the upcoming withdrawal. Additionally, a few days before the withdrawal, an email will go to the owner from Payabli advising them of the approximate amount that will be withdrawn. Auto Pay takes 1 business day to finish setting up so if the owner is setting it up to pull for the very next day, it may not go through and a one time payment will still be required. If the owner happens to have a credit balance on the day of the withdrawal, the withdrawal will not go through. If the owner owes less than the normal monthly assessment amount, only the amount owed will be withdrawn. The entire balance owed on the account will be deducted including assessments, late charges, fines, etc.
PAYABLI ERRORS AND PROCESSING ISSUES
Occasionally there are Payabli payment processing errors which affect multiple homeowners/associations. Always check the SnapHOA Management App/Dashboard/Community Care/Accounting Notices under the “ALL” HOA Accounting Notices to see if you can provide an update or information to give callers. If you do not have any information to give a caller, please open an accounting ticket.